Carolyn was injured at a premise. She lives in Syracuse and met with us at our Syracuse office. Carolyn was shopping as she walked past a shelf and a rack fell on top of her. She then fell backward into a glass table and items fell on her. Carolyn blacked out and was taken to the ER and diagnosed with a bruised shoulder, broken right wrist and headache. We settled the case for Carolyn for the maximum amount per the policy limit.